Refund Policy

This Refund Policy explains when and how you can request a refund for purchases made on KAI — Kaddoura Analysis Intelligence. Purchases are processed by our Merchant of Record, Paddle.com, and refunds are issued through Paddle back to your original payment method.

1. Subscriptions (Premium)

• You may request a full refund within 14 days of your first Premium payment, provided the plan has not been substantially used (for example, only a small number of signals generated).
• You can cancel Premium at any time. Cancellation stops future billing; you keep access until the end of the current billing period. Partial or unused portions of an already-started period are not refunded.
• Renewal payments are not refundable after the 14-day window, but you can cancel to prevent the next renewal.

2. Credit packs

• Unused credits may be refunded within 14 days of purchase if none of the credits in that pack have been spent.
• Once a credit has been used to generate a signal or report, that credit is consumed and is non-refundable.
• Partially-used packs may be refunded on a pro-rata basis for the unused portion, at our discretion.

3. How to request a refund

Email kaddsounds@gmail.com from the address on your account, with your order number (from your Paddle receipt) and the reason for the request. We aim to respond within 3 business days. You may also contact Paddle directly using the link on your emailed receipt.

4. Exceptions

We will always honour refunds required by applicable consumer-protection law, and we review genuine cases of duplicate charges, billing errors, or fraud individually.

5. Contact

Questions about refunds: kaddsounds@gmail.com.